Shipping policy

SHIPPING

We offer world‑wide shipping with a fully tracked service. Please check your email (including your spam folder) for order confirmations and tracking details, and follow the estimated delivery timeframes provided.

Your print will be carefully packaged and shipped flat or rolled (depending on size) to ensure safe delivery.

All prints are made to order, with an estimated dispatch time of 2-3 business days, and 4-5 business days for any personalised or custom prints. This is likely to increase during busy or sale periods.

 

SHIPPING PRICES

Shipping costs are calculated at checkout based on parcel weight and delivery location.

INTERNATIONAL SHIPPING

    Customs, Duties, and Taxes

    International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These fees are not included in the item price or shipping cost.
    The customer is entirely responsible for paying any applicable customs fees or import taxes upon delivery.

      Lost or Damaged Packages

      If your print arrives damaged, please send us an email with clear photos of the packaging and the damage within 7 days of delivery. We will arrange a replacement or refund.
      If your tracking shows the package is lost, please contact your local postal carrier first, then reach out to us at info@hellomacky.com.au if it has not arrived after 30 days.